The student journey from first visit to first week
This roadmap maps the steps a prospective student takes toward starting at Charis and shows what is documented today. Green means In place, amber means Confirm with Admissions, and red means Gap.
Structure adapted from Southeastern University's SEU Network Enrollment Roadmap.
Goal: Help a prospective student experience Charis and find a clear next step.
Main Campus visits and events are documented. Gap Owner not defined for local preview events and visit follow-up.
Explore an online preview, register for Campus Days, or arrange a Main Campus tour.
Student: Curious, hopeful, and deciding whether Charis feels like a fit.
Parents & family: Interested in the experience and practical details.
Make the next step after every visit easy to find, and give local hosts a simple event and follow-up plan.
Other campuses: Online preview moments include Masterclass and TV Week. Extension and International visitors should contact each campus. Campus Days and the listed tours are Main Campus options.
Goal: Make it clear how to apply, what happens next, and where to get help.
Admissions Counselors support applicants, and inquiries route to recruiters. A shared view of inquiry follow-up status is not yet in place, as noted above.
Check the applicable campus process, submit an application, and respond to Admissions about any requested items.
Student: Ready to move forward, with questions about requirements and timing.
Parents & family: Looking for clarity about the process and the next decision.
Give each applicant a clear contact and a short checklist of what is needed and what happens next.
Other campuses: Main, Extension, and Online use the online application. International is separate. Start terms vary by campus and year; confirm the intended start term with Admissions.
Goal: Help an approved applicant understand the decision and complete the step that makes them a student.
The approval and deposit sequence is documented. The owner for acceptance communications is not documented. Confirm with Admissions.
Review the approval information and pay the deposit to become a student.
Student: Excited and ready to commit, while looking for reassurance about what comes next.
Parents & family: Happy for the student and checking practical next steps.
Make the approval message answer three questions: what the decision means, what the deposit does, and what comes next.
Other campuses: Campus-specific acceptance and deposit differences are not documented. Confirm with Admissions.
Goal: Help the student understand the costs and resolve financial requirements before starting.
Tuition, aid limits, discounts, and first-payment timing are documented. Gap Owner not defined for a financial-clearance checklist and readiness process.
Review costs and available discounts or benefits, then confirm payment and clearance steps with Admissions.
Student: Motivated, while weighing affordability and payment details.
Parents & family: Focused on the full cost and how payments fit the household budget.
Present tuition, known aid limits, discounts, and payment dates together, then point to one person who can clarify the open items.
Other campuses: Tuition and schedules vary by campus. VA benefits in the facts apply to Main Campus Day School only. Online and U.S. Extension amounts are listed above; confirm individual financial arrangements with Admissions.
Goal: Prepare the student to register and, when needed, settle near the Main Campus.
Relocation specialists help after deposit. Gap Owner not defined for registration instructions and campus-transfer questions.
Complete registration steps once confirmed. A student moving to the Main Campus can connect with relocation specialists after paying the deposit.
Student: Eager to get settled, with a list of logistics to manage.
Parents & family: Thinking through housing, work, travel, and the move.
Give students one sequence for registration and relocation, with the point when specialist help becomes available clearly stated.
Other campuses: Relocation details documented here focus on Woodland Park and nearby communities. International campuses should be contacted directly. Campus-transfer process details are not documented; confirm with Admissions.
Goal: Help the student and family know what to expect as classes begin.
Gap Owner not defined for orientation and first-week information.
Follow the confirmed campus schedule and orientation instructions when provided.
Student: Excited, perhaps nervous, and ready to feel part of the community.
Parents & family: Proud and reassured by knowing what the first days will look like.
Send a short first-week guide that answers where to go, what to bring, and whom to contact.
Other campuses: Main Campus, Extension, Online, and International orientation details are not documented. Confirm each campus's schedule and first-week plan with Admissions.
| Step | Gap | Why it matters | Suggested first move |
|---|---|---|---|
| 1 · Preview | No local preview events beyond Main Campus Campus Days. | Students near Extension campuses have no documented local event to experience Charis. | Choose one Extension location and ask Admissions and campus staff about a pilot event. |
| 2 · Application | No shared view of inquiry follow-up status after routing to a recruiter. | Interested prospects may not get a timely, trackable next step. | Map inquiry ownership and agree on a simple follow-up log. |
| 1 · Preview | Owner not defined for local preview events and visit follow-up. | Events and follow-up can stall without a named owner. | Assign a lead for preview planning and post-visit follow-up. |
| 4 · Financial | Owner not defined for financial-clearance checklist and readiness process. | Students may not know what must be resolved before starting. | Ask Admissions to identify the clearance owner and existing checklist. |
| 5 · Registration | Owner not defined for registration instructions and campus-transfer questions. | Students need a reliable contact to complete registration or change campuses. | Name an owner and document the current steps and contact path. |
| 6 · First week | Owner not defined for orientation and first-week information. | Students and families need a clear source for arrival instructions. | Assign a lead to confirm the schedule and assemble a first-week guide. |
| 1 · Preview | Host RSVP and follow-up kit is not known to exist. | Local hosts need a consistent way to capture interest and follow up. | Draft a one-page host checklist and confirm the inquiry handoff. |
| 1 · Preview | Swag or giveaway program is not known to exist. | Hosts have no documented event materials to offer. | Ask the event owner whether a small approved materials set is useful. |
Get started today before this once in a lifetime opportunity expires.
